1. Home
  2. Privacy Policy
Data Protection Policy

JLPG Privacy Policy — How We Collect, Use, and Protect Your Information

Your privacy matters to us at JLPG. This policy clearly explains what information we collect, how it is used, and what rights you have.

Last Updated: January 1, 2026 Language: English ~8 min read
🛡️

Our Security Commitment at a Glance

Your data is never sold to third parties
Stored with 256-bit SSL encryption
Update or delete your information at any time
Payment details are not stored directly
Regular security audits are conducted

Core Pillars of Privacy Protection

How JLPG keeps your data secure

🔐
End-to-End Encryption

Every transaction and login is secured with 256-bit TLS/SSL encryption. Your data cannot be intercepted or read in transit.

TLS 1.3
🏦
No Payment Data Stored

Your bKash or Nagad number is never stored directly on JLPG's servers. Payment gateways operate using a tokenization method.

PCI DSS Compliance
🚫
Data Sales Prohibited

JLPG will never sell your personal data to advertisers or third parties. That is our core commitment.

Zero Data Sales
🔑
Two-Factor Authentication

Enabling 2FA on your account means that even if your password is compromised, unauthorized login will not be possible. This extra layer of security is available at no cost.

2FA Available
🔍
Regular Security Audits

JLPG's security infrastructure is regularly audited by independent third-party cybersecurity experts.

Every Quarter
🗑️
Right to Data Deletion

After account closure, you are entitled to have all your personal data deleted within the specified timeframe.

Right to Erasure
Table of Contents

1 Introduction & Scope

JLPG (jlpg.games) is a licensed online gaming and Sports Betting platform. This Privacy Policy explains how JLPG handles your information when you use our website, mobile app, and related services.

By creating an account or using the JLPG platform, you confirm that you have read this Privacy Policy and consent to your data being processed as described herein. If this policy is updated, we will notify you by email or via a platform notification.

📌 This policy applies equally to all JLPG members, visitors, and users of our services.

2 What Data We Collect

2.1 Information Provided at Registration

  • Identity Information: Full name, date of birth, gender.
  • Contact Information: Mobile number, email address.
  • Account Information: Username, encrypted password.
  • Identity Verification Documents (KYC): NID or passport — for verification purposes only.

2.2 Automatically Collected Information

  • Device Information: Device type, operating system, browser version.
  • Network Information: IP address, Internet Service Provider.
  • Usage Data: Pages visited, session duration, click patterns.
  • Transaction Details: Deposit & withdrawal history, betting records.

JLPG never stores your full payment card number. Only the transaction reference number is retained.

3 How Your Data Is Used

JLPG uses your data only for specified purposes, and no data is processed beyond what is necessary:

  • Service Operations: Account management, and enabling betting and gaming features.
  • Payment Processing: Deposit verification and withdrawal processing.
  • Security Assurance: Fraud detection and account protection.
  • Customer Support: Troubleshooting and customer support.
  • Legal Obligations: Sharing data with regulatory authorities when required by law.
  • Service Improvement: User experience analysis and improvement.
  • Relevant Contact: Important updates and promotional messages.

JLPG never uses your information for unsolicited advertising. If you'd prefer not to receive marketing messages, you can opt out at any time through your account settings.

4 Data Sharing Policy

JLPG never sells your personal data to third parties. In limited circumstances, however, certain information may be shared with partner organizations as necessary:

  • Payment Processor: Necessary data shared with payment gateways such as bKash/Nagad to process transactions.
  • Game Provider: Only the data necessary to operate games is shared with game companies such as PG Soft.
  • Legal Obligation: Upon a valid court order or lawful request from a regulatory authority.
  • Security Agencies: For detecting fraud or criminal activity.

🤝 Every partner organization that receives data from JLPG is bound by a confidentiality agreement and may not use that data for any purpose beyond what was specified.

5 Payment Data Security

JLPG takes the security of financial information seriously. Your bKash or Nagad number is never stored directly on our servers — all payments are handled using tokenization.

  • Each transaction generates a unique reference ID.
  • Payment data is handled in compliance with PCI DSS standards.
  • Suspicious transactions are automatically flagged for review.
  • Your payment history is visible only to you and authorized JLPG staff.

7 Data Retention Period

JLPG does not retain data beyond what is necessary. General guidelines:

  • Account Information: For the duration your account is active and up to 3 years after closure (as required by law).
  • Transaction Records: Up to 5 years, as required by financial regulatory authorities.
  • KYC Documents: Up to 5 years after verification, then securely deleted.
  • Support Chat: Automatically deleted after 90 days.
  • Analytics Data: Up to 24 months in anonymized form.

Once you request account closure, JLPG will begin deleting all data not required by legal obligations within 30 days.

8 Minor Protection

JLPG is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. If we discover that an account was created by a minor, that account and all associated data will be deleted immediately.

If you suspect a minor has created an account on JLPG, please notify us immediately at [email protected].

9 Privacy Contact

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

Requests to correct or delete data are typically processed within 7 business days. Complex cases may take up to 30 days.

Data Processing Summary

What information is collected, and why

Data Type Collected? Shared with Third Parties? Security Measures Retention Period
Name & Identity ✓ Yes ✗ No Encrypted Account + 3 Years
Mobile Number ✓ Yes ✗ No Encrypted Account Active
Payment Number Partial (Token) Gateway Only Tokenized Reference only
NID / Passport When required ✗ No Encrypted Up to 5 Years
Betting Records ✓ Yes ✗ No Secure Servers 5 Years
IP Address ✓ Yes ✗ No Hashed 365 days
Cookie Data ✓ Yes ✗ No Anonymous 30–365 days

Your Data Rights

Your rights regarding control of your information on JLPG

👁️
Right of Access

You can request a copy of all personal data JLPG holds about you. We will provide it within 7 business days.

✏️
Right to Rectification

If any of your information is incorrect or out of date, you may request a correction at any time — either through your account settings or by contacting support.

🗑️
Right to Erasure

You may request deletion of your data at account closure or at any time separately. All data will be removed except what is required by legal obligations.

⛔
Right to Restrict Processing

You can opt out at any time if you no longer wish your data to be used for a specific purpose (such as marketing emails).

📤
Right to Data Portability

You can request an export of your data in a structured, commonly used format.

📩
Right to Lodge a Complaint

To report a privacy policy violation, contact us directly at [email protected]. An initial response will be provided within 72 hours.

FAQs

Frequently Asked Questions: Account & Payments

To update your account details, log in and go to "My Profile" or "Account Settings". You can change your name, email, and certain other details directly from there. However, changing your mobile number involves a more involved process — since your mobile number is linked to payments. To request a number change, contact JLPG Support via live chat or email [email protected]. An OTP will be sent to your old number, and the change will take effect once your new number is verified. Mobile number updates are typically completed within 24 hours. For security reasons, withdrawals may be temporarily suspended for 48 hours after a number change.

JLPG currently supports deposits and withdrawals through two mobile banking methods: bKash and Nagad. For deposits, use the "Send Money" option to JLPG's designated number — not the salary transfer format, as service charges differ. For withdrawals, funds are sent back to the same number used for the deposit. Rocket and bank transfers are not currently supported, but new methods may be added in the future — you'll be notified on the site. One important note: always use your own personal account for payments. Transactions sent from someone else's number may not be processed, and refunds could take longer.
🛡️

Your Data Is Safe — Get Started Now

Your privacy is always our priority at JLPG. Register securely and enjoy the best gaming experience in Bangladesh.

Register Securely Log In
SSL Secured
No Data Sales
Audited Platform
24/7 Support
বাংলা